( / REFUNDS & CANCELLATION )
When you get your money back, and how quickly.
Last updated 25 August 2026
Written plainly, because a refund policy that needs interpreting is not a refund policy. Refunds go back to the original payment method through Stripe and typically appear in 5–10 business days, depending on your bank.
Consultations — $100/hour
| Situation | What happens |
|---|---|
| You cancel more than 24 hours before | Full refund, or move it free of charge |
| You cancel within 24 hours | Reschedule once at no cost. A second late cancellation forfeits the fee, because the time was held for you. |
| You do not attend and do not tell us | No refund |
| We cancel or do not attend | Full refund, and the next hour is free |
| We turn out to be the wrong people for your problem | Full refund, and we say so during the call rather than billing you to find out |
To cancel or move a booking, reply to your confirmation email.
Research and project work
These are quoted individually, so the quote governs. In the absence of anything different written there:
- Before work begins — cancel for any reason and receive a full refund of anything paid.
- Once work has begun — you may stop at any time. You pay for the work actually done up to that point, and we refund the rest. We will show you what was done.
- On delivery — if a deliverable does not match what the quote described, tell us within 14 days. We will correct it. If we cannot, that portion is refunded.
Disagreement with a finding is not the same as a deliverable being wrong. Research can honestly conclude something you did not want to hear; that is the work succeeding, not failing.
Coffee
A tip, not a purchase, so it is non-refundable — nothing was promised in return. That said, if you sent it by mistake or meant a different amount, email us and we will send it back. We are not interested in keeping money you did not mean to give.
Duplicate and accidental payments
Refunded in full, immediately, whether or not you noticed first.
How to ask
Email magictext0011@gmail.com with the reference from your confirmation
(RQ-, INV-, or the booking date). We reply within
2 business days and process approved refunds immediately.
Chargebacks
If you believe a charge is wrong, please email us before filing a chargeback. We would rather refund you directly and quickly than argue through a bank. We have never refused a reasonable refund request.
Statutory rights
If you are a consumer in the UK or EEA you may have a 14-day right to cancel distance contracts. Where you ask us to begin work inside that period, you may owe the value of what was done before you cancelled. Nothing on this page removes rights the law gives you.